Topic
Troubleshooting
Something looks wrong? Find the symptom, the cause and the fix. 9 articles.
Troubleshooting
- Email not looking right?Symptom, cause and fix when an email looks odd in dark mode or Outlook, shows no images, has broken long text, or lands in spam.Company admin
- Notification and portal troubleshootingCustomers or receivers don't get emails or texts, drivers don't get push notifications, or a customer can't sign in to the portal, place orders or pay? Find the symptom, why it happens and the fix.Company admin
- Sign-in and access troubleshootingSomeone on your team can't sign in, is locked out, lost their two-factor phone, sees "Access denied" or can't find a page, a button or some records? Find the message, why it happens and the fix.Company admin
- Portal troubleshootingCan't sign in, can't place or change an order, an order seems stuck, or a payment didn't go through? Find the message you see, why it happens and what to do.Customer portal
- Order and dispatch error messagesWhat the red messages mean when you save an order, work a stop, change a status or run a route, and how to fix each one.Dispatcher
- Orders and routes troubleshootingAn order won't price, can't go on a route, a button is greyed out or nobody can be assigned? Find the symptom, why it happens and how to fix it.Dispatcher
- Driver app troubleshootingCan't sign in, no orders showing, a step won't let you continue, dispatch can't see you or notifications don't arrive? Find the message, why it happens and what to do.Driver app
- Billing and payments troubleshootingAn order isn't on any invoice, an automatic run skipped a customer, tax is missing, a card payment isn't showing or payroll won't close? Find the symptom, why it happens and the fix.Finance
- Money error messages explainedThe messages you can get when you void, edit or pay an invoice, record or refund a payment, receive cash on delivery, run payroll, change companies or your own plan: what each one means and what to do next.Finance