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Every screen, setting and rule of NemiRoute, explained step by step. Open to everyone, no sign-in needed.
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Start with your role
- I run the companySet up the company, pricing, drivers, customers, roles, security and integrations.All 166 guides
- I dispatch deliveriesBook orders, plan routes, run the live map and clear exceptions.All 59 guides
- I handle invoices and payInvoices, payments, statements, COD cash, driver pay and payroll.All 30 guides
- I ship with a courierPlace, track and pay for orders in your courier’s customer portal.All 30 guides
- I driveEverything in the driver app: jobs, proof of delivery, time clock and pay.All 28 guides
Popular tasks
- How-toDispatcherCreate an orderBook a pickup and delivery for a customer, compare services and see the live price before you save.3 min read
- How-toDispatcherPlan a routeBuild a route from unassigned orders, put the stops in a good order, pick the vehicle and save it as a draft or dispatch it.3 min read
- ConceptCompany adminHow a price is calculatedThe exact order the pricing engine works in, from the pickup day and the base price through modifiers, groups, the customer discount, rounding and order limits to the adjustment, and where tax comes in.9 min read
- Setup pathCompany adminImport your existing dataMove from spreadsheets or another system: import customers, their addresses, zones and open orders from CSV files, then add drivers and vehicles and invite them.4 min read
- How-toFinanceCreate and send invoicesBill a customer's delivered orders plus any fees or discounts, check the draft, send or finalize it, print it and chase payment.3 min read
- How-toFinancePay periods and statementsClose a pay period, review and fix driver and staff statements, approve, record the payment and export to your payroll system.3 min read
- How-toCustomer portalPlace an orderBook a pickup and delivery on the screen you land on, repeat an earlier order in one click, see the price before you place it, and change or cancel it while that is still allowed.3 min read
- How-toCustomer portalTrack your ordersSee what is on the way on your Overview, follow an order step by step, download proof of delivery and share a tracking link with the receiver.3 min read
- How-toDriver appComplete a deliveryTake an order from accept to delivered: navigate, arrive, collect proof (signature, photo, barcode, cash) and confirm.3 min read
- How-toCompany adminAPI keys and webhooks for customersCreate, rotate and revoke a customer's API keys, add webhook endpoints that receive order updates, and see the API docs your customers get.3 min read
Browse by topic
- Getting startedSet up your company the way you run it: with or without a depot, own drivers or contractors.16 articles
- OrdersBook, import, change and follow orders from pickup to proof of delivery.29 articles
- Routes & dispatchPlan routes, dispatch drivers, watch the live map and clear exceptions.15 articles
- Depots & warehousesDepots, scan stations, receiving and what leaves each hub today.4 articles
- Drivers & vehiclesDrivers, vehicles, schedules, the time clock and the driver app settings.21 articles
- Customers & addressesCustomer accounts, portal access, the address book and customer issues.15 articles
- PricingPrice sets, zones, modifiers, fuel surcharges and testing a quote.41 articles
- Invoices & paymentsInvoices, payments, statements, card payments, COD and your subscription.29 articles
- Driver & staff payPay plans, pay periods and what drivers and staff earn.11 articles
- Reports & insightsReports, exports, the operations overview and the activity log.2 articles
- Company settingsCompany profile, team and roles, notifications, tax and every settings page.46 articles
- Your accountYour profile, password, two-step sign-in, accessibility and notifications.10 articles
- Driver appEverything a driver does in the NemiRoute driver app.26 articles
- Developers & integrationsAPI v1, webhooks, API keys, CSV imports and connecting your own systems.27 articles
- Concepts & glossaryHow NemiRoute thinks: orders vs routes, statuses, pricing maths, roles and money flow.12 articles
- TroubleshootingSomething looks wrong? Find the symptom, the cause and the fix.9 articles
Watch how it’s done
All videos
3:46Price modifiers, end to endCreate a surcharge, limit when it applies, add it to a service and check the quote it gives.Company admin · 5 chapters
2:47Modifier groups and the order of modifiersCharge only the larger of two weight fees with a group, and see why a percentage depends on where it sits in the list.Company admin · 4 chapters
3:10Zones and zone tablesGroup postal codes into zones, price each pickup → delivery lane in a zone table, and decide what happens outside it.Company admin · 4 chapters
Something not working?
All troubleshooting- TroubleshootingCompany adminFind out why an order has this priceRead an order's price breakdown, then fix the usual causes - a missing lane, overlapping bands, modifiers that show $0, drafts that re-price and customers who see another price.6 min read
- TroubleshootingCompany adminSign-in and access troubleshootingSomeone on your team can't sign in, is locked out, lost their two-factor phone, sees "Access denied" or can't find a page, a button or some records? Find the message, why it happens and the fix.7 min read
- TroubleshootingCustomer portalPortal troubleshootingCan't sign in, can't place or change an order, an order seems stuck, or a payment didn't go through? Find the message you see, why it happens and what to do.5 min read
- TroubleshootingDispatcherOrders and routes troubleshootingAn order won't price, can't go on a route, a button is greyed out or nobody can be assigned? Find the symptom, why it happens and how to fix it.7 min read
- TroubleshootingDriver appDriver app troubleshootingCan't sign in, no orders showing, a step won't let you continue, dispatch can't see you or notifications don't arrive? Find the message, why it happens and what to do.6 min read
- TroubleshootingFinanceBilling and payments troubleshootingAn order isn't on any invoice, an automatic run skipped a customer, tax is missing, a card payment isn't showing or payroll won't close? Find the symptom, why it happens and the fix.6 min read
Building an integration?
API keys, the orders API, webhooks with signed payloads, CSV import formats and a full endpoint reference.