Send to more than one place (multi-stop orders)

A multi-stop order sends one driver to several addresses on a single job: for example, drop part of the goods at one address, the rest at another, and bring the empty crates back. You need the Place orders permission. Every stop must be an address in your address book.

Add stops to a new order

1. Open New order and fill in From and Deliver to as usual (see Place an order).
2. Click Add a stop. A Stop 2 row appears.
3. Choose what happens there: Drop off part of the goods or Collect more goods.
4. Pick the stop's address. If you leave it empty the portal says Choose the address of stop 2.
5. Add more stops the same way. One order can have up to 25 extra stops.
6. To reorder, use the move up and move down buttons on a stop; use the remove button to delete one.
7. To bring something back, click Bring something back. This adds a Return stop after the delivery. Leave its address empty to bring the goods back to your pickup address.
8. Check the price, then place the order.

What you see before you place it

The summary lists the route in driving order, with From, each stop, To and, for a return, Then back to. Distance is the driving distance and time of the whole trip through every stop. The price shown is worked out with your courier's pricing for that trip; if your courier charges for extra stops or a return, it is included in the price you see before you place the order.

Follow the stops

Open the order from Orders. The Stops · 2 of 3 done card lists each stop as Pickup, Drop-off or Return, with its state:

The driver works the stops in order. The order is Delivered at the final drop; a planned Return stop is still worked after that, and the order is only closed when it is finished.

Change a multi-stop order

You can change the stops while the order has no driver assigned. Once a driver is assigned, the pickup, Deliver to and the stops are locked and only the instructions and contacts can change; tell your courier about anything else (see Edit order screen).

Good to know

• Repeating an earlier multi-stop order (Same as last time) copies its stops as new stops that have not been visited.