Track your orders

Everyone who can view orders can track them. The receiver doesn't need an account: you send them a tracking link.

Your overview

Open Overview in the top bar (on a phone, the bottom bar). If you can't place orders, the portal opens on it after you sign in, as Home. The tiles count orders In progress, Delivered and closed, Drafts and, if you can see invoices, the Amount due; click a tile to open that list. On the way lists the orders that are moving, with their status and arrival time.

If you place orders, the portal opens on New order instead. A line above the order, On the way 3 · next … by 2:40 PM, shows what's moving; See all opens the list.

On a phone, the bottom bar takes you to Overview (or Home), Orders, a round + for a new order, Invoices and your account menu. On a computer the same pages are in the top bar.

Find an order

1. Open Orders.
2. Pick a tab: All, In progress, Delivered and closed or Drafts.
3. Search by order number, street or reference, or narrow by Pickup from and Pickup until dates.
4. Click an order to open it.

Export CSV downloads the list as it is filtered. When your courier lets you print documents, tick several orders and click Print labels to print up to 50 shipping labels at once.

Follow one order

The order page shows:

• the status and what happens next, with Arriving by and who is driving;
• Live location: a map with the driver while the order is out for delivery;
• Progress: each step with its time, from Order received to Delivered, the same steps the receiver sees;
• From, To, Packages, the Price and your reference.

Under Documents, download the Bill of lading, Waybill or Shipping label as a PDF, or click the printer icon for a print-ready page. Email a document sends one as an attachment.

Once the order is delivered, Proof of delivery shows who received it and the driver's photos, and Download proof of delivery opens a printable proof.

Share the tracking link

1. On the order, click Share.
2. Click Copy next to the link, or enter an address under Or email it to, add a Message if you like and click Send link.

Right after you place an order, the same link is on the confirmation with a Copy button.

Each link has its own secret code at the end, so only people you send it to can open the order. Someone who only has the order number opens it at Track an order with your courier's Courier company ID and the Delivery postal code. That way in shows the order without the delivery photo or who signed. A link stops working 30 days after delivery; you can still open the order and its proof here in the portal.

What the receiver sees

The tracking link opens a public page with the courier's name: the status, the delivery steps, the driver's live location while it is on the way, pickup and delivery addresses and packages. It never shows prices or contact details. When something holds the order up (a missed delivery, a hold, a return or a cancellation), the page says what happens next under the status (after a missed delivery or pickup, with the Reason the driver recorded, as in the recipient's message), and the step the order is at now is marked Now.

Depending on the courier, the receiver can also leave Delivery preferences (instructions, leave at the door, another day), sign up for Text me updates, and rate the delivery afterwards. Need help? shows how to contact the courier.