Dispatcher
I dispatch deliveries
Book orders, plan routes, run the live map and clear exceptions. 59 articles.
Start here
- Setup pathA day in dispatchThe dispatcher's routine from the first check in the morning to closing the last route, with the page and guide for each step.4 min read
- How-toStart your daySee what needs you first on the Operations overview, work through your notifications and choose which alerts reach you.2 min read
- How-toCreate an orderBook a pickup and delivery for a customer, compare services and see the live price before you save.3 min read
- How-toBook a multi-stop jobAdd extra pickups, drops and a return to an order, check the distance and price, save it and give it to a driver.3 min read
Getting started
Whole topic, all rolesOrders
Whole topic, all rolesHow-to guides
- Book a multi-stop jobAdd extra pickups, drops and a return to an order, check the distance and price, save it and give it to a driver.
- Create an orderBook a pickup and delivery for a customer, compare services and see the live price before you save.
- Handle a failed deliveryDecide what happens after a failed pickup or delivery: schedule a new attempt and tell the recipient, return the package to the sender, or put the order on hold.
- Find and manage ordersFilter and search the orders list, save views, use the board, and act on many orders at once: assign, print labels, add to a route.
- Import orders from a spreadsheetCreate many orders at once from a CSV or Excel file, fix the rows that have problems, or paste one row into a new order.
- Work on an orderAssign a driver, change the status, edit the order, add notes and files, share tracking, print documents, cancel or complete it.
- Set up recurring ordersRepeat an order on a schedule, skip or change single dates, pause a series and see which dates were created or blocked.
- Work the stops of a jobFollow a multi-stop job on the order page, and complete, fail, skip or reopen a stop from the office when the driver cannot.
Page guides (7) · every field and button of a screen
- OrdersEvery part of the Orders list: the work cards, the attention chips, filters, saved views, the table and board, row actions, bulk actions, dispatch rules and deleted orders.
- Order detailEvery part of an order's page: header badges and buttons, every action in the ⋯ menu with who can use it and what it changes, the status banner, and the General, Packages, Price breakdown, Attachments and History tabs.
- Edit orderThe Edit order form for drafts, orders awaiting approval and pending orders: every section and field, what can and can't change, and when you must confirm a new price.
- Import ordersThe Import orders page step by step: the customer picker, the four import steps, every column the file can have, the check table, the result and the past imports list with undo.
- Create orderEvery section and field of the Create order form: customer, route and extra stops, packages, schedule and service, order details, custom fields, dispatch, and the live price.
- Recurring ordersThe Recurring orders list: the plan forecast, the filters, the table, pausing a series, starting a new one from an order and the company-wide recurring settings.
- Recurring order detailOne recurring series: its badges and buttons, the facts, the next dates, the date list with skip and change, the schedule form fields and ending the series.
Concepts
Routes & dispatch
Whole topic, all rolesHow-to guides
- Dispatch and run a routeMove a route from draft to ready, dispatch it, print the run sheet, change the driver, record stops and close or cancel the route.
- Dispatch from your phoneSign in to dispatcher view in the NemiRoute app, see what needs you, assign and move orders, and reach your drivers.
- Message drivers and handle their issuesCall, text or send an app message to one driver or a group, read replies, and acknowledge and resolve the problems drivers report from the app.
- Work the exceptions queueOne list of everything that needs a dispatcher now: failed and late orders, orders without a driver, delayed vehicles, lost signal and driver issues. Take, snooze or resolve each one.
- Watch the fleet on the live mapSee where every vehicle is, spot delays and alerts, open one vehicle's next stop and ETA, and act on it from the map.
- Plan a routeBuild a route from unassigned orders, put the stops in a good order, pick the vehicle and save it as a draft or dispatch it.
- Start your daySee what needs you first on the Operations overview, work through your notifications and choose which alerts reach you.
Page guides (8) · every field and button of a screen
- ExceptionsThe Exceptions queue: the six exception types, when each appears and how severe it is, the Open and Snoozed views, and what Assign driver, I'll take it, Snooze, Wake up and Resolve do.
- Inbox (your alerts)The Notifications page: your own alerts about failed and late deliveries, route delays, maintenance, licences and the daily summary, with the All / Unread switch, the category filter and Mark all read.
- Live mapEvery part of the Live map: the fleet counters, the selected-vehicle bar, the Active fleet list with search, filter and sort, the map, the orders layer and the actions on a vehicle.
- Customer emails & textsEvery tab of Customer emails & texts: the message templates and their editor, the timing rules, the log of what was sent and the per-customer settings.
- Operations overviewEvery card on the Operations overview: Today's AI brief, Needs attention, Today's board, the key numbers, plan usage, fleet status, fulfilment pipeline, delivery performance, fleet condition and the deliveries trend.
- Route plannerEvery field, filter, column and action on the Route planner list, where you find, export, dispatch, cancel and delete routes.
- Route detailEvery part of a route's page: the status buttons, banners, numbers, map, stops table, editing and re-ordering stops, confirming the load, changing the driver, completing stops and ending or cancelling the route.
- Plan a new routeEvery panel of the route planner: unassigned orders, the AI assistant, the preview map and Optimize, the stop sequence, vehicle and driver, capacity, warnings, Save draft and Dispatch route.
Depots & warehouses
Whole topic, all rolesHow-to guides
- Run the depot day and scan stationSee what leaves each depot today and scan packages in at the depot so you know they arrived and where they go.
- Routes with or without a depotWhere a route starts and ends, why every route needs a depot, and how to run direct pickup-to-delivery jobs when your company has no depot.
Page guides
- DepotsEvery column, filter and action on the Depots list, and every field of the Add depot and Edit depot form.
- Depot detailEvery tab of a depot's page: Today (routes leaving, load against capacity, goods in the depot's care, orders picking up), Receive / scan, Vehicles, Drivers and Details, plus editing and deleting the depot.
Drivers & vehicles
Whole topic, all rolesHow-to guides
- Add and manage driversFind drivers, add a new one, send the driver app invitation, keep licences and documents up to date and set what each driver may do in the app.
- Plan shifts and check the time clockPlan and publish the drivers' weekly shifts, see who is clocked in right now and look up or correct past shifts.
- See the full time historyLook up when a driver clocked in and out, every break (when, where, how long) and any vehicle switch, on the driver's page or the vehicle's page.
- Manage vehiclesFind a vehicle, add one, assign its driver, see who is driving it and release it, take it out of service and keep its maintenance and documents up to date.
Page guides (7) · every field and button of a screen
- DriversEvery part of the Drivers page — the quick filters, the drivers table, bulk actions, the compliance card and the Issues, Messages, Time clock and Performance views.
- Driver detailEvery part of a driver's page — the header actions, and the Profile, Licence & documents, Compensation, Permissions, Shifts & payouts and Location history tabs.
- Add or edit a driverEvery field of the Add driver and Edit driver form — personal, contact, licence, assignment, pickup and delivery areas, fallback pay, emergency contact and documents — what is required and what Save draft does.
- Driver scheduleEvery part of the weekly Driver schedule — the week picker, the roster grid, planned versus worked hours, the shift dialog, hour-limit warnings, Copy last week and Publish.
- FleetEvery part of the Fleet page — the vehicles table, its search, filters, columns and row actions, the export, and the Maintenance & compliance card.
- Vehicle detailEvery part of a vehicle's page — the status menu, header actions, and the General, Inspections, Mileage & costs, Time clock history and Usage tabs with their cards and dialogs.
- Add or edit a vehicleEvery field of the Add vehicle and Edit vehicle form — vehicle class, capacity, refrigeration, assignment and owner, compliance dates and attachments — what is required and what Save draft does.
Customers & addresses
Whole topic, all rolesHow-to guides
Page guides
- AddressesThe address book of every customer: totals, attention chips, filters, columns, the address panel, row and bulk actions, merging duplicates, the postal code check and importing addresses from CSV.
- Address book cleanupThe AI address book check: checking live or overnight, pause / resume / stop, the AI suggestions, the rule-based quick checks, accepting, merging, dismissing and accepting a whole group.
- Customer issuesThe Customer issues inbox: the status chips, search, the issue list, the conversation panel, replying, closing and reopening, and where else issues appear.
Driver & staff pay
Whole topic, all rolesDriver app
Whole topic, all rolesConcepts & glossary
Whole topic, all rolesConcepts
- Order statuses and lifecycleEvery order status, how an order moves from one to the next, who or what moves it, and what each status means for the price and the invoice.
- Route and stop statusesWhat each route status and stop status means, which button moves a route from one status to the next, what each move checks and what it does to the orders on it.
Troubleshooting
Whole topic, all rolesTroubleshooting
- Order and dispatch error messagesWhat the red messages mean when you save an order, work a stop, change a status or run a route, and how to fix each one.
- Orders and routes troubleshootingAn order won't price, can't go on a route, a button is greyed out or nobody can be assigned? Find the symptom, why it happens and how to fix it.