Page guideOrdersDispatcher

Recurring order detail

One recurring series: its badges and buttons, the facts, the next dates, the date list with skip and change, the schedule form fields and ending the series.

3 min readLast updated 7 Oct 2026

Watch: Recurring orders

Speed2:18

Turn an order into a schedule, see the dates before they happen, handle exceptions, and pause without losing the pattern.

On this page

The series page (open a row on Recurring orders) shows one repeating order: when it runs, what it has created and what comes next. Anyone with orders access can open it; changing it needs orders:write, ending it needs orders:delete (Operations Manager, Admin).

At a glance

Area	What it shows or does
Header	Series name, Active / Paused badge, Set up in the portal when the customer created it, and a line with the customer, the rule, the pickup time and "copied from" the order number the series was made from (a link to that order).
Buttons	Edit schedule, Create due orders now, Pause / Resume (`orders:write`).
Callout	Paused, or the plan forecast.
Facts	Next order, Created so far, Orders are created.
Price note	How the series is priced, and "Editing this series never changes orders that already exist."
Next 8 dates	The coming dates, with holidays and skipped days marked.
Dates and orders	Every date in the window with its state and order.
End this series	Stops it for good (`orders:delete`).

Buttons

Button	What it does
Edit schedule	Opens the schedule form. Changes apply to dates that have not been created yet. Save with Save schedule.
Create due orders now	Creates the orders that are due now instead of waiting for the next run. Not available while paused.
Pause / Resume	Paused: nothing is created. Dates that pass while paused are not back-filled.
End this series	"No more orders will be created … The orders already created stay as they are." Confirm with End series.

A series can also be paused automatically; the callout then says why ("Paused automatically: …"). Fix that, then Resume.

Facts

Fact	Shows
Next order	The next date, "Paused" or "No more dates".
Created so far	Orders created by the series.
Orders are created	"n days ahead, as drafts" or "as pending orders" (from Recurring orders → Settings).

Dates and orders

One row per date inside the creation window, with its pickup time and, once created, a link to the order. States:

State	Meaning
Will be created	Coming up.
Created	The order exists (linked).
Skipped	You skipped this date.
Holiday, skipped / Holiday: …	A company holiday and the series skips holidays.
Blocked by plan limit	Your plan's order limit was reached; retried automatically.
Could not be created	Something refused the order; the reason is shown.
Missed (not created)	The date passed without an order.

A badge marks a date that differs from the template. With orders:write, future dates that are not created yet have:

Change: Change [date] edits only that date: Pickup time, Delivery instructions, Note on the order. Empty fields keep the template value. Reset to template removes the change; Save keeps it.
Skip: no order for that date (undo from the toast). A skipped date shows Put back.

When nothing is due in the window: "Nothing is scheduled inside the next n days."

Schedule form

The same form is used for Repeat this order (button Start repeating) and Edit schedule (button Save schedule).

Field	What to enter	Notes
Name	A short name, e.g. "Repeat of ORD-2026-000412".	2–80 characters.
Repeats	Every weekday (Mon-Fri), Every day, Weekly on chosen days, Monthly on a day, Every N days.
Days of the week	Tick the days.	Weekly only.
Day of the month	1–31.	Monthly only. On shorter months it falls on the last day.
Every how many days	1–365.	Every N days only.
Starts	First date.
Ends (optional)	Last date.	Empty = until you stop it.
Pickup time	Time of the pickup on each date.	Company time zone.
Delivery window (hours after pickup)	1–72.	Sets each order's deadline.
Skip company holidays	Tick to skip your business calendar's closed days.	Shows how many holidays are set.

The Next 8 dates preview updates as you type ("No dates yet. Check the days, start date and end date." when the rule gives none).

Good to know

Each order is created from the pattern order's pickup, delivery and packages, and priced when it is created.
Orders count toward your plan when they are created (as pending) or confirmed (drafts).

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