Topic
Routes & dispatch
Plan routes, dispatch drivers, watch the live map and clear exceptions. 15 articles.
How-to guides
- Dispatch and run a routeMove a route from draft to ready, dispatch it, print the run sheet, change the driver, record stops and close or cancel the route.Dispatcher
- Dispatch from your phoneSign in to dispatcher view in the NemiRoute app, see what needs you, assign and move orders, and reach your drivers.Dispatcher
- Message drivers and handle their issuesCall, text or send an app message to one driver or a group, read replies, and acknowledge and resolve the problems drivers report from the app.Dispatcher
- Work the exceptions queueOne list of everything that needs a dispatcher now: failed and late orders, orders without a driver, delayed vehicles, lost signal and driver issues. Take, snooze or resolve each one.Dispatcher
- Watch the fleet on the live mapSee where every vehicle is, spot delays and alerts, open one vehicle's next stop and ETA, and act on it from the map.Dispatcher
- Plan a routeBuild a route from unassigned orders, put the stops in a good order, pick the vehicle and save it as a draft or dispatch it.Dispatcher
- Start your daySee what needs you first on the Operations overview, work through your notifications and choose which alerts reach you.Dispatcher
Page guides (8) · every field and button of a screen
- ExceptionsThe Exceptions queue: the six exception types, when each appears and how severe it is, the Open and Snoozed views, and what Assign driver, I'll take it, Snooze, Wake up and Resolve do.Dispatcher
- Inbox (your alerts)The Notifications page: your own alerts about failed and late deliveries, route delays, maintenance, licences and the daily summary, with the All / Unread switch, the category filter and Mark all read.Dispatcher
- Live mapEvery part of the Live map: the fleet counters, the selected-vehicle bar, the Active fleet list with search, filter and sort, the map, the orders layer and the actions on a vehicle.Dispatcher
- Customer emails & textsEvery tab of Customer emails & texts: the message templates and their editor, the timing rules, the log of what was sent and the per-customer settings.Dispatcher
- Operations overviewEvery card on the Operations overview: Today's AI brief, Needs attention, Today's board, the key numbers, plan usage, fleet status, fulfilment pipeline, delivery performance, fleet condition and the deliveries trend.Dispatcher
- Route plannerEvery field, filter, column and action on the Route planner list, where you find, export, dispatch, cancel and delete routes.Dispatcher
- Route detailEvery part of a route's page: the status buttons, banners, numbers, map, stops table, editing and re-ordering stops, confirming the load, changing the driver, completing stops and ending or cancelling the route.Dispatcher
- Plan a new routeEvery panel of the route planner: unassigned orders, the AI assistant, the preview map and Optimize, the stop sequence, vehicle and driver, capacity, warnings, Save draft and Dispatch route.Dispatcher