Start your day

Begin each shift on the Operations overview: it shows what is waiting for a dispatcher, today's order flow and where the fleet is. Your notifications sit behind the bell in the top bar. Anyone who can see reports can open the overview, and the Dispatcher role can. Every signed-in user has their own notifications and alert settings.

Check what needs attention

When AI is on for your company, start with the Today's AI brief panel at the top: up to five lines on what to do first, written from today's numbers, each one opening the right list. Switch EN / FR for the other language; Refresh (three times a day) rewrites it from the live numbers. See Operations overview.

1. In the sidebar, click Operations overview.
2. Read the Needs attention row first. It only shows tiles that have something to do, most urgent first: Running late, Failed attempts, Need a driver, Nobody on shift, and money tiles such as Overdue invoices or COD cash overdue. Everything else is listed after All clear:.
3. Click a tile to open the list filtered to exactly those records, for example Need a driver opens Orders showing only orders without a driver.
4. In Today's board, the Unassigned, In progress and Done today counters link to the matching orders. Switch between Exceptions and Latest orders below them, or click Open the exceptions queue to work through them one by one.

Further down are the key numbers (Orders, Revenue (invoiced), Collected, Outstanding, Active customers, Drivers on shift), compared with the previous period, then Plan usage, Fleet status, Fulfilment pipeline, Delivery performance, Fleet condition and Deliveries trend.

Read your notifications

The bell in the top bar shows how many notifications you have not read.

1. Click the bell to see the latest ones. Clicking one opens what it is about and marks it read.
2. Click Mark all read to clear the count, or View all notifications to open the full Notifications page.
3. On the Notifications page, switch between All and Unread, or pick a type in the category list (for example Failed deliveries or Route delays).

Choose which alerts reach you

1. Click My alerts on the Notifications page (or the My alerts icon in the bell), which opens My alerts.
2. Under Notification channels, turn In-App, Email and SMS on or off.
3. Under Alert categories, tick the channels for each type: Shipment delays, Failed deliveries, Route delays, Vehicle maintenance due, Driver license expiry, Fuel index alerts and Daily summary reports, and set the Priority / Frequency.
4. Optionally turn on Quiet hours (with From and To) and choose an Email digest under Digest preferences.
5. Click Save preferences. Discard changes puts back what was saved.