Dispatch from your phone

Dispatcher view is the part of the NemiRoute driver app for staff. Use it to handle what can't wait when you are away from your desk. Planning routes, importing orders and company settings stay on the website. Your role decides what you see: a button you have no permission for is not shown.

Sign in

1. Open the NemiRoute app.
2. Tap Dispatcher? Sign in here under the driver options. Driver? Sign in here goes back.
3. Enter your staff Email and Password, then tap Sign in. There is no company ID.
4. If your email is in more than one company, tap the company under Choose your company.
5. If your account uses an authenticator app, enter the 6-digit code. Use a recovery code is there if you lost it.

Forgot password? opens the website. If your company signs in with Google or Microsoft, dispatcher view isn't available in the app yet, so use the website.

You are in dispatcher view when the header has the Dispatch label above the title.

See what needs you: Now

Now lists what needs a person, most urgent first. The chips above the list filter it: All, Needs driver, Late, Problems, Approvals. Tap the button on a row to act, or the row itself to open it.

Assign or move an order

1. Tap Assign on a row, or Move under More on an order that already has a driver.
2. Tap a driver. Best fit marks the first choice under your company's dispatch rules, and Outside zone warns you when the driver isn't in the order's area.
3. The order is assigned at once. Tap Undo on the message within a few seconds if you picked the wrong person.

If the driver already picked up the goods, the sheet says so. You confirm once, and the new driver must collect them from the first driver. There is no Undo then.

Find an order: Orders

Search by Order number or customer, or pick Needs driver, Active or Done today. A search looks at every order, whatever tab is open. Tap a row to open the order.

The order screen shows the customer, pickup, delivery, driver and route. The large button is the next step for that order's status, such as Assign driver, Call driver, Try again or Release hold. More has the other actions, such as Hold, Unassign, Return to sender and Cancel. Cancel tells the driver and the customer. Photo on a delivered order opens the proof.

Reach a driver: Drivers

Drivers shows who is on shift. List puts unread messages and problems first, then free drivers. Map shows where they are. Tap the phone button to call, or a driver to open them, where you can:

• tap Give an order and pick a waiting order;
• tap Move route and pick another driver, then confirm;
• tap the message button to chat. Call me, What's your ETA? and Thanks send with one tap.

Offline and leaving

Without a connection you still see the last data, with Updated … ago under the header. Buttons read Needs a connection until you are back online.

After 15 minutes away the app asks for your phone's lock before it shows dispatcher view again.

Me has Language, Appearance, Text size and Help. To leave, tap Sign out of dispatcher view. Your password changes on the website, not in the app.