Driver detail

A driver's page holds everything about one driver: contact, vehicle, app access, documents, pay and shifts. Open it by clicking a driver on Drivers. You need permission to view drivers; changes need permission to edit drivers, and the pay cards need payroll access.

At a glance

The open tab is kept in the link (?tab=license), so you can share it.

Header actions

The ⋯ menu

Under Status (not on drafts, pending or terminated drivers):

• Mark active, Mark on break, Deactivate driver, Suspend driver: change the status at once.
• Mark unavailable: pick a Reason (Sick, Vacation, Personal, Vehicle problem, Training, Other), an optional Back on date and Note, then Mark unavailable. Dispatch can't assign orders until that date or until you mark the driver active.

Then:

• Unassign vehicle ID: removes the vehicle (Remove vehicle to confirm). Open routes of that vehicle lose their driver; ready routes go back to planned.
• End employment: enter a reason (at least 3 characters) and confirm. The driver leaves dispatch and is unassigned from their vehicle. This can't be undone. If the driver also has dispatcher access, Also remove dispatcher access is ticked: leave it ticked so their phone leaves dispatcher view too. Without team edit rights you see a note instead, and an admin removes the access.
• Copy driver ID.
• Delete driver (needs delete rights): removes the profile, documents and notes. If the driver has history, the dialog says so and offers Deactivate driver instead.

The Profile tab

Current vehicle

The Current vehicle row of the Assigned vehicle card shows the vehicle the driver holds now: the one they picked in the app or you set. One driver holds a vehicle at a time (see Share company vehicles between drivers). The row is empty when the driver holds none. Edit rights:

• Set current vehicle opens Set current vehicle: choose the Vehicle and click Set vehicle. Vehicles another driver holds (In use by that driver) can't be chosen, and the driver must not be clocked in. Which vehicles are offered follows Driver vehicle access in Fleet settings.
• Release frees the vehicle. The assignment stays, so the driver can pick it again. While the driver is clocked in on it, Force end the shift first (see Shifts & payouts).

Assign vehicle / Change vehicle decides who may use a vehicle (Only assigned vehicles) or which vehicles the driver sees first (All company vehicles). If someone else holds the vehicle you assign, it becomes the driver's current vehicle once it is released.

Driver app

• Send invitation / Resend invitation: e-mails the App Store and Google Play links, your company ID and a set-password link. A dialog then shows the Invite link: click Copy invite link, or Text the link to the driver's phone. The link works once and expires in 7 days.
• Revoke access: signs the driver out of the app; they can't sign in until invited again. Any dispatcher access ends too.
• Dispatcher view (team edit rights, driver has accepted the invitation): Give access lets the driver switch to dispatcher view in the app. When on, it reads Dispatcher view: On with the role and last use, and Remove access ends it. See Give a driver dispatcher access.

The Licence & documents tab

Licence & compliance

Read-only: Licence number, Licence class (named from Fleet settings), Issuing province (Issuing state for a US company), Issued, Expiry, Endorsements, Medical card, Drug test due. Change them with Edit driver.

Compliance documents

The current document of each kind; View all documents adds older versions (Show current only switches back). A count shows documents waiting for review.

Add document (edit rights): pick the Document kind, enter the number and the expiry date (issue date optional), attach a PDF or image, and click Add document. It starts as pending review.

Row menu (edit rights): Approve and Reject… (pending documents; the reason is saved and the driver can upload again), Edit dates or number / replace file, Request renewal from driver (current documents) and Delete.

Certifications

Training and permits that handling types need (set on Handling and certifications). With edit rights, click Add, pick the Certification, enter the Number and Expires date, then Save certifications (Discard undoes). Each shows Valid or Expired; an expired one no longer counts. Without any certifications set up you see Set up certifications.

Document requests

Documents you asked the driver to upload in the app. Request document (edit rights): pick the Document, an optional Due date and Note, then Send request. Request states: Waiting for driver, Ready to review, Approved, Rejected, Cancelled. On a submitted request, Approve or Reject (with a reason the driver sees); an open request can be cancelled.

Notifications

What the app sent this driver and whether the push reached the phone: Delivered, Sent, awaiting receipt, Push failed, Not pushed or In-app only, with the time and whether it was read. Without app access it says No app access yet.

The Compensation tab

Payroll cards (Pay plan, Pay statements, Tax & payee, Recurring adjustments) only show to people with payroll access; others see Employment & fallback rates only. The side column repeats Assigned vehicle and Availability & shift.

The Permissions tab

Driver app permissions for this driver. Each setting shows Company default or a Custom badge when it differs. Company defaults → opens the company settings.

Click Save permissions (Discard undoes unsaved changes). Reset to tenant defaults removes every custom setting for this driver. The server enforces every setting.

The Shifts & payouts tab

• Shift pay (payroll access): Shifts, Paid time, Distance, Hourly pay, Distance pay, Other shift pay, Total. Delivery pay and adjustments are on the Compensation tab.
• Shift history: Clock in, Clock out, Vehicle (links to it), Odometer (start → end with photo links), Duration, Breaks (the total; click it to open each break's type, start, end and length), Distance (with a +N unlogged badge when the vehicle moved since the previous clock-out), Pay (payroll access) and Status (Active, On break, Completed, Force-ended). Each row's ⋯ menu has Details and, on an open shift, Force end (edit rights). Export CSV downloads the list, one row per break (Break type, Break start, Break end, Break length minutes) with a shift's totals on its first row only. Empty: No shifts yet.
• Time history: every shift in the chosen dates, newest first, as a timeline: Clocked in, each break (Break started / Break ended with type and length), vehicle switches, Clocked out (or Force-ended by / Ended automatically), with Worked, Breaks, Paid and Odometer per shift. Each event has its time and place (street and city as a map link, or the coordinates; Location not recorded when the phone sent none; last known position when the app had no fresh fix). Dates: History from / History to (30 days by default, kept in the page link); Show more loads older shifts; CSV downloads one row per event in your time zone. Details: See the full time history.

The Location history tab

Pick a Day to replay the driver's path: the trail on the map, the stops with how long the driver stayed, and a Time slider. Pings come from the driver app and are kept for the retention days set in Location tracking; they are only recorded on shift or while holding an order. An empty day says No positions on this day.

Statuses

Related

• Add and manage drivers
• Add or edit a driver (form)
• Set up driver pay plans
• Handling and certifications