Topic
Concepts & glossary
How NemiRoute thinks: orders vs routes, statuses, pricing maths, roles and money flow. 12 articles.
Concepts
- GlossaryAn A–Z of the words NemiRoute uses, from attempt and COD to zone table, each in one or two sentences with a link to the article that explains it.Company admin
- Glossary: billing, access, security and settingsAn A–Z of the words used for money, sign-in, permissions, notifications and company settings, each in one or two sentences with a link to the article that explains it.Company admin
- How a price is calculatedThe exact order the pricing engine works in, from the pickup day and the base price through modifiers, groups, the customer discount, rounding and order limits to the adjustment, and where tax comes in.Company admin
- How NemiRoute works: the big pictureHow orders, stops, routes, drivers, vehicles, depots, customers, pricing, invoices and payroll fit together, who owns each piece, and where each one is set up.Company admin
- Roles and permissions explainedHow NemiRoute decides what each person can see and do - the 18 areas, the four actions, what each one unlocks in the app, the six default roles, overrides and depot scope.Company admin
- Customer portal FAQShort answers to the questions customers ask most about the portal: signing in, ordering, tracking, paying, colleagues, notifications and your data.Customer portal
- Portal glossaryThe words you meet in the customer portal and your courier's emails: order and invoice statuses, services, proof of delivery, cash on delivery, auto-pay, API keys and more.Customer portal
- Order statuses and lifecycleEvery order status, how an order moves from one to the next, who or what moves it, and what each status means for the price and the invoice.Dispatcher
- Route and stop statusesWhat each route status and stop status means, which button moves a route from one status to the next, what each move checks and what it does to the orders on it.Dispatcher
- Driver app FAQShort answers to the questions drivers ask most: signing in, orders, proof, cash, offline work, location, pay and the network.Driver app
- Driver app glossaryThe words you meet in the driver app: order statuses, stops, proof, cash on delivery, shifts, offers, statements and network terms.Driver app
- How money moves in NemiRouteThe path of every dollar: an order's price and tax, the invoice, card, bank debit, manual and cash-on-delivery payments, credit, credit notes and refunds, statements and aging, and driver and staff pay from completed work.Finance