Portal glossary
The words you meet in the customer portal and your courier's emails: order and invoice statuses, services, proof of delivery, cash on delivery, auto-pay, API keys and more.
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Orders
| Term | Meaning |
|---|---|
| Order | One job: a pickup, a delivery, what is being sent and the service. |
| Draft | An order you saved but did not place. Your courier doesn't see it. |
| Courier | The delivery company whose portal you use. |
| Pickup (From) | Where the driver collects the goods. |
| Deliver to | Where the goods are going. |
| Receiver | The person at the delivery address. They can get delivery updates and a tracking link. |
| Pickup contact | The person at the pickup address. |
| Service | How fast and how the order travels, with its price and delivery promise. Your courier defines them. |
| Package type | The kind of parcel (envelope, box, pallet) with its own size and weight limits. |
| Add-ons | Extras on top of the price, such as insurance or a special handling need. |
| Stop | An extra address on a multi-stop order: Drop off part of the goods, Collect more goods or a Return. See multi-stop orders. |
| Return | A stop after the delivery that brings something back, to the pickup or to another address. |
| Repeating order (series) | An order copied automatically on the dates you choose. |
| Reference | Your own number for an order (a PO or job number). |
| Appointment reference | A dock or booking number the driver quotes at the address. |
| Time window | The times the goods can be collected or must be delivered between. |
| Tracking link | A link to one order's live progress that you can share. Only people who have it can open it. |
Statuses of an order
| Status | Meaning |
|---|---|
| Order received | Placed; your courier is lining up a driver |
| Driver assigned | A driver has the order |
| Awaiting pickup / Being collected / Collected | On the way to the pickup, at it, and picked up |
| At the depot | Waiting at your courier's depot |
| Out for delivery | On the way to the receiver |
| Arriving now | The driver is at the delivery address |
| Delivered | Handed over |
| Pickup delayed / Delivery missed | An attempt failed; your courier will contact you or try again |
| Returning / Returned | Going back, or back, to the sender |
| On hold | Paused by your courier |
| Cancelled | No delivery |
Delivery paperwork
| Term | Meaning |
|---|---|
| Proof of delivery (POD) | Who received the order and when, with the driver's photos or signature. |
| Shipping label | The label for the parcel. |
| Waybill | A document listing the shipment's details. |
| Bill of lading | A transport document for the shipment. |
| Cash on delivery (COD) | The receiver pays the driver an amount at delivery. |
Invoices and payments
| Term | Meaning |
|---|---|
| Invoice | A bill for completed orders on your billing cycle. |
| Amount due | What you owe across open invoices. |
| To pay / Overdue / Paid / Voided | Invoice statuses: waiting for payment, past the due date and unpaid, paid in full, cancelled. |
| Statement | A PDF listing every invoice and payment in a period. |
| Credit on your account | Money your courier owes you, which Use my credit applies to a payment. |
| Credit note | A document that reduces what you owe. |
| Saved card and auto-pay | A card kept with the payment partner, charged on each invoice's due date. |
| Prepaid | Your courier asks you to pay when you place an order, not after. |
| Card surcharge | A fee some couriers add to card payments, shown before you pay. |
Account and developers
| Term | Meaning |
|---|---|
| Primary contact | The main person at your company, who manages colleagues. |
| Permission | What a colleague may do, for example Place orders or Pay invoices. |
| Company ID | The code that opens your courier's portal when you sign in from the wrong place. |
| API key | A secret that lets your own software place and read orders. |
| Webhook | An address on your side that your courier calls when an order changes. |
Related articles
- How-toPlace an orderBook a pickup and delivery on the screen you land on, repeat an earlier order in one click, see the price before you place it, and change or cancel it while that is still allowed.
- How-toTrack your ordersSee what is on the way on your Overview, follow an order step by step, download proof of delivery and share a tracking link with the receiver.
- How-toPay invoicesSee what you owe, pay one or several invoices by card, download receipts and statements, and let saved cards pay invoices on their due date.
Still stuck?
Ask your courier company: they can see your account. Or tell us what you were trying to do.