Driver app FAQ

Short answers, each with a link to the full steps. For error messages see Driver app troubleshooting; for words, see the glossary.

Getting started

How do I get the app and a login? Your company invites you by email. Open the link on your phone, install the app, tap Open in the app, choose a password and tap Join and sign in. See Install the app and sign in.

What is the Company ID? The code that tells the app which company you work for. It is in your invitation email. Lost it? Tap Find my company ID on the sign-in screen.

I'm an independent driver. Do I need a company ID? No. Tap Independent on the sign-in screen, or Become a network driver to apply. See Drive for the network.

I forgot my password. Tap Forgot password?, enter your email, then the 6-digit code from the email.

Orders and delivery

How do I take an order? Open it and tap Accept order, then follow the big button: Start pickup, Arrive at pickup, Complete pickup, Start delivery, Arrive at delivery, Complete delivery. See Complete a delivery.

Can I refuse an order? Yes, before you accept: ⋯ > Decline order and pick a reason.

The app says I'm too far to arrive or complete. The location check needs you at the address. Move closer, or check your location settings: Location and battery settings.

What proof do I have to collect? Only what your company asks for at that stop: signature, recipient name, photo, barcode, ID check, delivery PIN, temperature, packages handed over, cash. The checklist on the screen shows what is still missing.

The customer isn't there. Tap Report a problem and pick the reason. See Report a failed delivery.

One order has several stops. Work them in order; the screen shows Now on the current one. See Work a multi-stop job.

How do I collect cash? See Collect cash on delivery.

No signal

Can I work without signal? Yes. Order steps, proof, problem reports and the time clock are saved on the phone and sent when you reconnect. Don't sign out or uninstall while actions are waiting. See Work without signal.

Time clock and pay

How do I clock in? On Home, tap Clock in on the Shift card, pick your vehicle, enter the odometer and finish the checklist. See Clock in, take breaks and clock out.

A vehicle shows "In use by" someone. Another driver has it. Pick another vehicle.

Where is my pay? On the Earnings tab: today, this week or the pay period, with Statements you can share as a PDF and dispute. If the tab says earnings aren't available, your company has turned them off. See Check your earnings and statements.

Location, battery and alerts

Why does the app need my location? Dispatch and customers follow the delivery on the map, and arrival checks need your position. It is shared only while you are on shift, hold an active order or are online for offers.

Do I need "Allow all the time"? No. While using the app is enough.

Which alerts do I get? See What the notifications you get mean.

Network drivers

How do offers work? You go online in your zones, an offer appears with your pay, and you have a limited time to Swipe to accept or Decline offer. Exact addresses show after you accept.

Why don't I get offers? The Go online checklist must be all Done (approved, valid documents, vehicle, zone, location on). An expired licence, insurance or registration stops offers.

Help

Who do I contact? Use Contact dispatch on Home or on an order's ⋯ menu (company drivers), or Help and support under Profile. See Contact dispatch and get help.