Contact dispatch and get help

The app has a direct line to your dispatcher, an inbox for updates, and a form to report problems with the app itself. Messages to dispatch are for company drivers; network drivers call driver support instead.

Message your dispatcher

1. On Home, tap Contact dispatch. The Dispatch screen opens with your conversation.
2. Type in Message to dispatch, for example "Running 15 minutes late".
3. Tap Send.

Replies from dispatch and team announcements show up in the same conversation. To talk instead, tap Call dispatch at the top (shown when your company has a dispatch phone number).

A message from someone that is abusive or spam? Tap Report under it, pick a reason and tap Report. The NemiRoute team reviews it; your company is not told who reported it.

Read your notifications

1. Tap the bell at the top right of any tab. A number shows how many are unread.
2. Notifications lists order, offer, pay and document updates, grouped by day. Unread ones have a dot.
3. Tap one to open the order, offer, statement or document it is about.
4. Tap Mark all as read to clear the dots.

Choose which alerts you get in Profile > Preferences (for example Orders, Offers, Pay, Documents and Sound).

Report a problem with an order

For anything about a delivery (customer absent, wrong address, damaged package) use the order itself: tap ⋯ > Report a problem. See Report a failed delivery. Your reports are listed under Orders > Reported problems.

Get help with the app

1. Go to Profile > Help and support.
2. Tap Call dispatch (network drivers: Call driver support) to talk to someone now.
3. Open Common questions for quick answers about passwords, your Company ID, missing orders, location and pay.
4. Something in the app not working? Under Report an app problem, fill in Subject and What happened, then tap Send to support.
5. Tap Reported problems to see what you reported. When support or your dispatcher answers, you get a notification and the answer shows under your report.