Messages and notifications screens
The driver app's Dispatch conversation (send, call, report a message), the Notifications inbox and the Help and support screen.
On this page
Three screens keep you in touch: Dispatch (your conversation with the office), Notifications (the bell) and Help and support. For the tasks step by step, see Contact dispatch and get help.
At a glance
| Screen | Opens from | What it is for |
|---|---|---|
| Dispatch | Contact dispatch on Home, or ⋯ > Contact dispatch on an order | Messages with your dispatcher (company drivers) |
| Notifications | the bell at the top right | Order, offer, pay and document updates |
| Help and support | Profile > Help and support | Call, common questions, report an app problem |
Dispatch
| Part | What it does |
|---|---|
| Call dispatch | Calls your company's dispatch number, when it has one |
| The conversation | Your messages (You) and messages from dispatch (the sender's name, or Dispatch), with to a group for team announcements, the order number and the time |
| Message to dispatch | Type up to 1,000 characters, e.g. "Running 15 minutes late" |
| Send | Sends it. A failed send keeps your text so you can tap Send again; offline, the message waits (Waiting to send. Will go when you are back online.) and goes when the phone is back online |
| New message | Appears when dispatch writes while you are reading older messages; tap it to jump to the newest |
The conversation opens at the newest message and stays where you are while you read older ones. Messages are grouped by day. On Home, Contact dispatch, 2 new shows how many dispatch messages you have not opened.
Opened from an order, the box starts with About OR-1042: and the message is linked to that order. No messages yet shows before the first message.
Report a message
Under a message from someone else, Report opens Report this message?. Pick a reason: Harassment or bullying, Hate or discrimination, Sexual content, Threat or violence, Spam or scam or Something else, add Anything else? (optional) and tap Report. The NemiRoute team reviews it and can act on the sender; your company is not told who reported it. The message stays and is marked Reported.
Notifications
Updates grouped by Today, Yesterday and older dates; unread ones have a dot and an icon for the kind of update (order, offer, shift, pay, document, message, answer to a report). Tap one to open the order, offer, statement, document, conversation or Reported problems it is about. Opening the Dispatch conversation marks its message notifications read. Mark all as read clears the dots. No notifications yet when the inbox is empty.
Which alerts you get is set in Profile > Preferences (Orders, Offers, Pay, Documents, Sound).
Help and support
| Part | What it does |
|---|---|
| Call dispatch (network drivers: Call driver support) | Calls for help now |
| Common questions | Short answers about passwords, the Company ID, missing orders, location, documents and pay |
| Report an app problem | Subject (at least 3 characters) and What happened (at least 10), then Send to support |
| Reported problems | The list of what you reported, with its status and the answer you got |
For a problem with an order, use Report a problem on the order instead (see Report a failed delivery).
Related articles
- How-toContact dispatch and get helpMessage or call your dispatcher, read notifications, and report a problem with the app.
- How-toReport a failed deliveryMark a delivery attempt as failed with a reason and photos, or send a problem report, and bring the package back to the depot.
- ConceptWhat the notifications you get meanEvery alert the driver app can send, when it arrives, what tapping it opens and which ones you can switch off.
- How-toInstall the app and sign inAccept your invitation, install the NemiRoute driver app, sign in with your company ID and turn on fingerprint or face unlock.
Still stuck?
Ask your courier company: they can see your account. Or tell us what you were trying to do.