Collect cash on delivery

Some orders must be paid in cash when you deliver. These orders show COLLECT CASH with the amount on the order screen.

Collect the cash

1. Open the order and drive to the delivery as usual.
2. Tap Arrive at delivery, then Complete delivery.
3. In the checklist, find Cash collected. The COLLECT CASH card shows the amount due.
4. Take the money from the customer. In Cash collected, enter the amount you actually received; it starts at the expected amount.
5. If it is not the expected amount, pick why: Short paid, Overpaid, Customer refused or Other. When you hand over only some of the packages and enter less than expected, the app suggests Customer refused.
6. Finish the other proof items and confirm the delivery.

After delivery the order reads CASH COLLECTED, with Expected next to it when the amount differed.

Cash you still carry

On the Orders tab, Cash in hand shows the cash on delivery you collected and have not yet handed in. It only appears when there is some. The total comes from your company (or, for network drivers, from NemiRoute), so it is still right after you reinstall the app.

How the cash is handed in depends on who you drive for:

• Company drivers: you give the cash to your company. Someone at your company records it as received, and it then leaves Cash in hand. When and where to hand it in is set by your company: ask your dispatcher. Cash on delivery is not part of your pay, so it does not appear in Earnings.
• Network drivers: the cash belongs to the company that booked the order, and NemiRoute settles it with you. Either you hand it in and the NemiRoute team records it (you get a Cash received alert), or it is taken out of your weekly payout. See Check your earnings and statements.

Good to know

• Only the amount you enter is recorded. Enter the real amount, even when it is lower.
• A cash order inside a multi-stop job is collected at the final delivery, not at the extra stops.