Driver app glossary

The words you meet in the driver app: order statuses, stops, proof, cash on delivery, shifts, offers, statements and network terms.

3 min readLast updated 26 Oct 2026

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Orders and statuses

Term	Meaning
Order	One job to pick up and deliver.
Dispatch (dispatcher)	The office that gives you orders and answers your messages.
Assigned	The order was given to you; accept or decline it.
Accepted	You took the order.
Heading to pickup / At pickup	You are driving to, or at, the pickup.
Picked up	You have the goods.
In transit	You are driving to the delivery.
At delivery	You arrived at the delivery address.
Delivered	Handed over and confirmed.
Failed	The delivery could not be completed.
Cancelled	The order no longer exists.
Priority	Normal, High priority or Urgent.
Window	The times the pickup or delivery must happen between.
Instructions	Notes from the customer. Notes from dispatch come from the office.
Transfer	Handing an order to another driver, when your company allows it.
Depot	Your company's hub where goods are loaded, or brought back after a failed delivery.
Return to sender	The order goes back to where it was collected.

Term	Meaning
Stop	One address on the job. A multi-stop job has extra Pickup, Drop-off and Return stops. See Work a multi-stop job.
Now	The stop you work at the moment.
Proof of delivery (POD)	What you collect to show the handover: signature, recipient name, photos, barcode and more.
Location check	The app checks you are near the address before you can arrive or complete.
Left at location	A safe-drop: you left the goods without a handover and say where.
ID check	You look at a photo ID for age-restricted goods.
Delivery PIN	A code the recipient has on their tracking page.
Handling	Special care, for example cold chain with a temperature range.
Cash on delivery (COD)	The recipient pays you cash at delivery. See Collect cash on delivery.
Cash in hand	The cash you collected and have not handed in.

Term	Meaning
Shift	Your working day from Clock in to Clock out, with breaks.
Odometer	The vehicle's distance reading, entered at clock in and clock out.
Pre-shift checklist	The vehicle checks at clock in. Items marked (must pass) block you if they fail.
Pending actions	Steps saved on the phone while offline and not yet sent.
Base pay, Distance, Bonus, Tips, Allowance, Deductions	The parts your earnings are split into.
Statement	Your pay for a period: Open, Closed, Approved, Paid or Disputed.
Dispute	Telling your company a statement is wrong.

Term	Meaning
Network driver	An independent driver who works through the platform, not for one company.
Application	The steps you complete to join: contact, personal details, licence, vehicle, ID and selfie, consent, payout and review.
Offer	A delivery you can accept or decline before its time runs out.
Zones	The areas you get offers from.
Go online / Go offline	Start or stop receiving offers.
Go online checklist	Account approved, Documents valid, Vehicle selected, Zone selected, Location permission on.
Payout account	The bank account you are paid into.
Company ID	The code for a company driver's sign-in. Independent drivers don't use one.

Ask your courier company: they can see your account. Or tell us what you were trying to do.