Edit order screen
Every section and button of the Edit order page in the portal: what you can still change on a placed order, how the price is re-checked and what the messages mean.
Watch: Place an order in the customer portal
1:12How your customers sign in, say where it goes and what they send, pick a service with its price, and track the order.
On this page
The edit page changes an order you already placed. Open the order from Orders and click Change details at the top. You need the Place orders permission, and your courier decides until when changes are allowed. The page has the same sections as the order screen; this guide covers what is different.
At a glance
| Area | What it shows or does |
|---|---|
| Title line | Edit OR-1042 and what you can change: Change what you need, then save. Instructions, contacts and your reference save as they are. A new pickup time, service or address prices the order again: you confirm the new total first. |
| Pickup and delivery | The From line, Deliver to, the receiver and extra stops |
| What are you sending? | The packages, locked |
| Required by your courier | Required fields that are still empty, if any |
| When and how fast | Pickup time, time window, service, add-ons and vehicle |
| Add details (optional) | Your reference, notes, proof, cash on delivery and your courier's own fields |
| Your order | The summary and Save changes (on a phone: the bar at the bottom) |
There is no draft line, On the way line, shortcut buttons, Last time line, spreadsheet link or AI on this page.
What you can change
| Section | Can change | Notes |
|---|---|---|
| Pickup and delivery | Yes, until a driver is assigned | Change on From and on Deliver to pick another address; Reverse swaps pickup and delivery |
| Receiver, Receiver email and instructions, pickup contacts | Yes, even after a driver is assigned | |
| Add a stop, Bring something back | Yes, until a driver is assigned | |
| What are you sending? | No | Shown as one line per package. The price was locked with the packages: to change them, cancel the order on its order page and order it again. |
| When and how fast | Yes, until a driver is assigned | |
| Add details (optional) | Yes, until a driver is assigned | A value Set by your account can't be changed |
The pickup time and service stay as placed until you change them, so you can fix the instructions even when the pickup time is close or has passed. If you move the pickup, pick a time in the future; when the service isn't offered at the new time, the page says … isn't offered at that pickup time and you pick another service (it is never swapped for you).
Your courier sets the limit: until a driver is assigned, until the driver is on the way, or up to a set time before pickup. Some couriers don't allow changes once an order is placed.
Once a driver is assigned the subtitle says A driver is assigned: you can change the instructions and contacts. Tell your courier about anything else. The pickup, Deliver to, Reverse and the stops are greyed out; your courier only accepts changes to the instructions and contacts, so tell them about anything else.
The price
The Your order panel shows the Current total (Current total before tax when your courier shows prices before tax). Under How fast? each service shows its price and delivery date, so you can compare before you switch. Changing the service, an address, options or the pickup time prices the order again: the panel then shows the New total and the difference, with the current total struck through. If the total changes, The price changed shows the old and new totals, tax included: Save at $… accepts it, Review order goes back. Nothing is charged.
Buttons
| Button | What it does |
|---|---|
| Save changes | Saves and opens the order with Order … updated. Shows Saving... while it works. If something required is missing, the line under it says To save it, add … and links to it. |
| Cancel and go back | Leaves without saving and returns to the order |
Leaving with unsaved changes asks first: Leave without saving? with Leave or Keep editing.
Messages you may see
| Message | What it means |
|---|---|
| This order can't be changed any more | Your courier doesn't allow changes once an order is placed, or the order is past its cut-off. Back to order and Report a problem tell your courier what needs to change. |
| Price locked (phone bar) | The packages and price are locked; save to re-check the price |
| A yellow warning under the price | For example the service doesn't serve the new address; Save changes stays off. Once a driver is assigned it doesn't: changing the instructions or contacts doesn't change the price. |
Related
To cancel instead, use Cancel order on the order (see Place an order). The order page itself: Order details.
Related articles
- How-toPlace an orderBook a pickup and delivery on the screen you land on, repeat an earlier order in one click, see the price before you place it, and change or cancel it while that is still allowed.
- Page guideNew order screenThe New order screen you land on after signing in, with every section, field and button, the Your order panel and Place order, and the top bar, the phone bottom bar and the account menu.
- How-toSend to more than one place (multi-stop orders)Add extra drop-offs or pickups to one order, bring something back to the pickup, and follow every stop until the job is finished.
- How-toTrack your ordersSee what is on the way on your Overview, follow an order step by step, download proof of delivery and share a tracking link with the receiver.
Still stuck?
Ask your courier company: they can see your account. Or tell us what you were trying to do.