Sign in and manage your account

The customer portal is your courier's website for your company: you place orders, track deliveries and pay invoices there. Every person at your company signs in with their own email and password.

Sign in

1. Open the sign-in link your courier gave you. It is your courier's own address followed by /login, for example your-courier.nemiroute.com/login. The page shows your courier's logo or name. Bookmark it.
2. Enter your Email and Password.
3. Tick Keep me signed in for 7 days on a device only you use.
4. Click Sign in.

If your email is used by more than one company account at this courier, the page shows Choose an account with the company names. Click the company you want to sign in to. The top bar then shows that company's name, so you always know which account you are in. To change company later, open your account menu and pick Switch company.

No login yet? Click Request an account, fill in your company and work email and click Send request. Your courier checks it and emails you an invitation. A colleague who already uses the portal can invite you faster (see Invite colleagues).

Forgot your password

1. On the sign-in page, click Forgot your password?.
2. Enter your Email and click Email me a code.
3. Type the 6-digit code from the email and click Check code. The code works for 10 minutes. A new code is sent at most once every 2 minutes, so if none arrives, wait a little and click Send a new code.
4. Enter a New password twice and click Save new password, then Go to sign in.

A new password applies to every company account that uses your email.

A password needs 8 or more characters, with at least one letter and one number.

Accept an invitation

When a colleague or your courier invites you, you get an email with a link.

1. Open the link. The page says Welcome with your name and company.
2. Choose a Password, type it again in Confirm password.
3. Click Set password and continue. You are signed in straight away.

Change your password

1. Click your initials (top right on a computer, bottom right on a phone) and pick Change password.
2. Enter your Current password, then the New password twice.
3. Click Save new password.

Sometimes your courier asks you to set a new password before you continue. The portal then opens this page by itself; you can't reuse your last 5 passwords.

Your profile and notifications

Open your initials and pick My profile.

1. Update your name, Phone, Mobile or Job title. To change your email, ask your company's primary contact.
2. Under Notifications, choose How you hear from your courier (Email, Text messages) and About what: Order updates, Invoices and payments, or every order your company places, not only your own.
3. Click Save profile.

Texts go to your mobile number; reply STOP to any text to end them. Account emails such as invitations and password codes always arrive.

What you can do on the same page lists your permissions. Your privacy lets you Prepare my data (a zip you can download for 24 hours) or Delete my account, which you can still cancel for 30 days.