Profile and password
The My profile page (your details, notifications, what you can do, your privacy) and the Change password page of the portal.
On this page
My profile holds your own details and how your courier keeps you posted. Change password sets a new password. Open both from your account menu. Everyone signed in can use them. For signing in and resetting a forgotten password, see Sign in and manage your account.
At a glance
| Area | What it does |
|---|---|
| Your details | Name, phone, mobile, job title, language |
| Notifications | How and about what you get emails and texts |
| Save profile | Saves both sections |
| What you can do | Your permissions and Change password |
| Your privacy | Download your data, withdraw consents, delete your account |
Your details
| Field | What to enter | Required | Notes |
|---|---|---|---|
| First name | Yes | ||
| Last name | No | ||
| Can't be changed here; ask your company's primary contact | |||
| Phone, Mobile | No | Texts go to the mobile number, or the phone when there is no mobile | |
| Job title | No | ||
| Language of my emails and texts | Same as your company, or a language such as French |
Notifications
| Choice | Meaning |
|---|---|
| Order and invoice updates by email | |
| Text messages | Order updates by text. Add a mobile number first. Reply STOP to any text to end them. |
| Order updates | Placed, driver assigned, picked up, out for delivery, delivered, problems |
| Invoices and payments | New invoices, reminders, receipts, auto-pay |
| Every order of your company | Also updates on orders colleagues place, not only yours |
| Which order updates | The company's usual updates (what your courier sends by default) or Only the ones I pick |
| How often (email) | An email per update, or One daily summary (texts still go out as they happen) |
Account emails such as invitations and password codes always arrive. Save profile is active once you change something.
What you can do
Lists your permissions (for example "view orders, place orders"). The primary contact also sees that they manage colleagues. Your permissions are set by your primary contact or your courier.
Your privacy
| Part | What it does |
|---|---|
| Download my data | Prepare my data builds a zip file with your profile, the orders you placed, addresses, messages sent to you and your consents. Download (until …) appears when it is ready; the link works for 24 hours. |
| What you agreed to | Text messages or marketing email you agreed to, with the date. Withdraw ends one. |
| Delete my account | Removes your name, email and phone after 30 days; you can no longer sign in. Orders and invoices stay with your company. |
Delete my account opens Delete your account?. Type DELETE in Type DELETE to confirm and click Delete my account. It can't go ahead while you have open orders, or while you are the main contact and invoices are unpaid; the page tells you what to sort out. Until the date shown, Keep my account cancels the deletion.
Change password
Your profile at the top goes back to your profile (it isn't there when your courier asks you to set a new password before you continue).
| Field | What to enter | Required |
|---|---|---|
| Current password | your password now | Yes |
| New password | 8 to 72 characters with a letter and a number | Yes |
| Confirm new password | the same again | Yes |
The checklist under New password ticks 8 or more characters, A letter and A number as you type. Save new password saves it and takes you to the portal's start page (the order screen, or the Overview if you can't place orders).
If your courier asks you to change your password (for example after a temporary one), every page sends you here first, with a note that you can't reuse your last 5 passwords.
Related articles
- How-toSign in and manage your accountOpen your courier's customer portal, reset a forgotten password, accept an invitation and choose which updates you get.
- How-toInvite colleagues and set what they can doGive people at your company their own portal login and choose whether they can place orders, see or pay invoices, manage addresses and see colleagues.
- ConceptWhat the emails and texts you get meanEvery email and text the portal and your courier send about orders, invoices and your account, when each one goes out and which ones you can switch off.
Still stuck?
Ask your courier company: they can see your account. Or tell us what you were trying to do.