How driver network jobs are charged
What leaves your network wallet when a network driver delivers, what stays reserved while a job is open, how top-ups, the monthly cap and the low-balance warning work, and how cash collected by a network driver reaches your customer.
On this page
Orders you open to the driver network are paid from a prepaid wallet, not invoiced afterwards. The platform vets and pays the drivers; you see one charge per job. This article follows the money. Setup and the settings are in Use the driver network.
The wallet
Driver network shows three amounts in your company currency:
| Amount | Meaning |
|---|---|
| Balance | Everything in the wallet, including money reserved for open jobs |
| Reserved for open jobs | The price of network jobs that were opened or accepted and are not yet charged, plus cash on delivery that a network driver still holds (see below) |
| Available | Balance minus Reserved for open jobs: what a new job can use |
An order can only be opened to the network while Available covers its price. Otherwise the order page says Your network wallet does not cover this job, shows what is available and what is needed, and offers Top up wallet. Two orders opened at the same time cannot spend the same money.
Example: you topped up $200.00 and two jobs of $45.00 and $60.00 are open. Balance $200.00, Reserved for open jobs $105.00, Available $95.00. A $120.00 job cannot be opened until you top up at least $25.00.
Topping up
Top up takes a card payment on Stripe's checkout page. The minimum is $10.00 and the maximum $5,000.00 in one top-up (in your currency). The wallet is credited when the payment clears; it shows as Top-up under Recent activity. Warn me below sets the amount under which Your wallet is running low appears, and the warning re-arms after your next top-up.
What a job costs
The price is worked out by the platform's rate card for the market of the pickup: what the driver earns (including bonuses) plus the platform fee. Open the order's Driver network card to see the lines and the Total before you send it. The charge leaves the wallet when the order is delivered, as one Delivery entry. Waiting time beyond the free minutes is added at that point, so the final charge can be a little higher than the quote. A tip the customer added to the order is charged to you at cost, with no platform fee, and goes to the driver in full. If the job is cancelled or never delivered, nothing is charged and the reservation is released.
With Monthly spend cap set, a job that would take this month's network spend over the cap is refused before any money moves. You get one email when the month passes 80 % of the cap.
You can take a network job back yourself while the driver has not yet collected the parcel.
Cash on delivery with a network driver
A network driver who takes cash at the door holds your customer's money, and the platform pays that driver weekly, so the platform settles the cash instead of you:
- When the driver collects, the amount is credited to your network wallet as Cash on delivery, but it counts under Reserved for open jobs (not spendable) until the platform has the cash.
- The platform recovers the cash either by keeping it out of the driver's weekly payout or by receiving it from the driver. Then the hold is released.
- You do not receive cash or resolve a shortfall for these collections: the COD page says that a network driver collected the cash and the platform settles it.
Your customer is credited what was collected, the same as for your own drivers. If the receiver paid less than due, the short payment is decided on the COD page like any other (Collect cash on delivery from drivers).
Reading Recent activity
| Entry | What it is |
|---|---|
| Top-up | Money you added |
| Delivery | The charge for a delivered network job |
| Cash on delivery | A COD credit from a network driver's collection |
| Refund, Adjustment | Corrections made by the platform |
Related articles
- How-toUse the driver networkSwitch on the driver network, keep the network wallet topped up, open unassigned orders automatically, cap the monthly spend and choose preferred or blocked drivers.
- Page guideDriver networkEvery card on Settings → Driver network — the network wallet, switching the network on, automatic opening rules, the monthly spend cap, preferred and blocked drivers and your ratings — with defaults and what each one changes.
- How-toCollect cash on delivery from driversSee which driver holds how much COD cash, receive it when they hand it in, and sort out shortfalls and disputes.
- ConceptHow money moves in NemiRouteThe path of every dollar: an order's price and tax, the invoice, card, bank debit, manual and cash-on-delivery payments, credit, credit notes and refunds, statements and aging, and driver and staff pay from completed work.
- TroubleshootingMoney error messages explainedThe messages you can get when you void, edit or pay an invoice, record or refund a payment, receive cash on delivery, run payroll, change companies or your own plan: what each one means and what to do next.
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