Invoice details
One invoice in the portal: its orders, amounts and tax, payments and receipts, print, download and pay, and the Confirming your payment page you return to after paying.
On this page
Click an invoice number anywhere in the portal to open it. It shows what the invoice covers, how it adds up and what was paid. You need View invoices; the pay button needs Pay invoices.
At a glance
| Area | What it shows or does |
|---|---|
| Header | All invoices (back to the list), Invoice INV-1042, the status, Issued, due and the payment terms (for example Net 30), How this works and Page guide |
| Buttons | Print, Download PDF, Pay $… |
| Banners | Paid in full, an early-payment offer, or This invoice is overdue |
| Orders on this invoice | Each order with its date, your reference, where it went and its amount |
| Amounts | Charges, subtotal, tax, total, paid, amount due |
| Payments | Each payment with its receipt |
Buttons
| Button | Shown when | What it does |
|---|---|---|
| always | Opens the invoice PDF in a new tab to print | |
| Download PDF | always | Saves the PDF |
| Pay $… | the invoice is pending or overdue, you can pay invoices and your courier takes online payments (otherwise a note says how to pay instead) | Opens the payment window (see The invoices page) |
Banners
| Banner | When |
|---|---|
| Paid in full on 3 Oct 2026. A receipt was emailed to … | The invoice is paid, or you just paid it |
| Pay $970.00 by 15 Oct 2026 and save 3% ($30.00). | Your payment terms give an early-payment discount, the date hasn't passed and you can pay online. Pay the discounted amount by bank transfer or cheque, or pay online and your courier credits the difference to your account. |
| This invoice is overdue. Please pay … as soon as you can. | Past the due date and unpaid |
Orders on this invoice
A table with one row per order (on a phone, one line per order):
| Column | What it shows |
|---|---|
| Date | The day the order was delivered (or its delivery date). Click the header to switch between oldest and newest first |
| Order | The order number; it links to the order |
| Reference / PO | Your own reference or PO number on the order |
| To | The city it went to |
| Amount | What the order adds to the invoice |
No orders listed. means the invoice has only other charges.
Amounts
| Line | Meaning |
|---|---|
| Charge types | When more than one kind is billed (for example delivery and fuel surcharge), a line per kind. The fuel line shows its rate, for example Fuel surcharge (18%), when every order on the invoice was charged the same rate |
| Subtotal | Before tax |
| Other lines | Lines your courier added by hand, when there is only one charge type |
| Tax lines | One line per tax with its rate, for example HST (13%), or GST and QST separately in Québec; the province is added when orders went to several |
| Total | Tax included |
| Paid | What was paid so far |
| Amount due | What is still owed |
Payments
Each payment shows its date, the method (Card, Account credit or a method your courier recorded) and reference, its amount (struck through and marked reversed when it was reversed) and Receipt RC-…, which opens the receipt.
The line at the bottom says Questions about this invoice? and gives your courier's support email or phone.
Confirming your payment
After the secure payment page, you come back to Confirming your payment while the portal checks with the payment partner:
- Payment sent
- Confirming with the card network
- Marking your invoice paid
| Result | What it means |
|---|---|
| Payment received | The invoice is paid and a receipt is on its way to your email. The page returns to the invoice after a few seconds, or click Back to the invoice now. |
| Bank debit authorized | The debit is on its way. It usually clears in 2–5 business days; the invoice shows as paid and the receipt is emailed then. |
| Still working on it | The bank is slow. Nothing is lost: the invoice updates by itself. Check again retries. |
| We couldn't confirm a payment | No payment was found for this link. If you were charged, contact your courier with the invoice number. |
Go to the invoice is always there.
Good to know
- We couldn't find that invoice means it was removed or belongs to another account; Back to invoices returns to the list.
- Dates are shown in your courier's date style; amounts in your courier's currency.
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Still stuck?
Ask your courier company: they can see your account. Or tell us what you were trying to do.