Saved cards and auto-pay
The Saved cards & auto-pay page of the portal: saving a card or bank account, turning auto-pay on and off, failed automatic payments and removing a card.
On this page
Save a card once and your invoices pay themselves on their due date. Open Saved cards & auto-pay from the Invoices page or your account menu. You need the Pay invoices permission and access to Every order of the company: a card and auto-pay pay all of the company's invoices, so colleagues limited to their own orders or locations don't get the menu link or the button on Invoices. For the task step by step, see Pay invoices.
At a glance
| Area | What it shows or does |
|---|---|
| Payment history & receipts | Opens Invoices on the Payments & credit tab |
| Warnings | Card payments not set up yet, or invoices auto-pay couldn't collect |
| Auto-pay is on / off | The switch and the rules |
| Your cards | Saved cards and bank accounts |
| Recent auto-pay tries | The latest automatic payments and their result |
Add a card or bank account
With nothing saved you see No saved card yet.
| Button | What it does |
|---|---|
| Add a card (later Add another card) | Opens your courier's secure card page. Save the card there and you come back here; a message confirms Card saved. You can turn on auto-pay below. |
| Add a bank account | Shown when your courier takes bank debits. Same flow for a bank account. |
The portal never sees or stores your card number or bank login.
Auto-pay
| State | What the card says | Button |
|---|---|---|
| Off | Pay invoices automatically on their due date, without doing anything. | Turn on auto-pay |
| On | Which card is charged for the amount due on each invoice's due date | Turn off auto-pay (the message has Undo) |
| Switched off by removing a card | It switched off when you removed your last card. Add a card to use it again. |
Under it: No card fee is added. You pay exactly the amount due. and If a payment fails we email you and try again after 1, 3 and 5 days, then stop and ask you to pay.
Your cards
Each row shows the card (for example Visa ending 4242) or the bank account, then:
- Used for auto-pay on the card auto-pay charges;
- Expires 08/2028, or in red Expired 08/2025. Add a new card.;
- for a bank account: Bank debit · payments clear in a few business days.
The bin icon removes it after Remove Visa ending 4242?:
| Situation | What the confirmation says |
|---|---|
| Your only card, auto-pay on | Auto-pay turns off and invoices won't be paid automatically until you add another |
| Your only card, auto-pay off | You can't use auto-pay until you add another card |
| The auto-pay card, others saved | Another saved card becomes the one used for auto-pay |
| Another card | Auto-pay keeps using your other card |
Recent auto-pay tries
Each try shows the invoice (linked), the date, the amount and Paid, Failed: with the bank's reason, or In progress.
Warnings
| Warning | What to do |
|---|---|
| Your courier hasn't finished setting up card payments yet | Cards can't be saved or charged yet. Contact your courier. |
| Auto-pay couldn't collect an invoice. We stopped trying | Open the listed invoice and pay it yourself. |
| Nothing was saved. You can try again. | You left the card page without saving. |
| We couldn't confirm your card | If it doesn't show in the list, add it again. |
Related articles
- How-toPay invoicesSee what you owe, pay one or several invoices by card, download receipts and statements, and let saved cards pay invoices on their due date.
- Page guideInvoicesThe Invoices page of the portal: the amount due banner, the tabs, the invoice table, paying several invoices at once, the payment window, Payments & credit and the statement.
Still stuck?
Ask your courier company: they can see your account. Or tell us what you were trying to do.