Skip to content
Page guideDriver appDriver app

Offers tab and availability

The network driver's Offers tab, the Availability and zones screen with its go-online checklist, a new offer, offer details, accepting and declining, and Ratings and standing.

3 min readLast updated
On this page

Independent network drivers get delivery offers instead of assigned orders. The Offers tab (network drivers only) lists them; Availability and zones decides when and where you get them. For the whole path step by step, see Drive for the network and take offers.

At a glance

ScreenWhat it is for
Offers tabYour online status and the open offers
Availability and zonesThe Online switch, the Go online checklist and your Zones
New offerThe full-screen offer with the countdown
Offer detailsOne offer with its map, pay and packages
Ratings and standingYour rating and account standing

The Offers tab

The top card shows You are online or You are offline (or Status unavailable), your zones (or No zones selected) and an Online / Offline badge. Below it: Availability and zones and Ratings and standing.

The Offers tab while offline: the status card with your zones, Availability and zones, Ratings and standing and Go online to receive offers
MessageMeaning
Go online to receive offersYou only get offers while online in your zones. Go online.
Waiting for offersOnline, nothing open. New offers appear with a sound and vibration; keep the app open.
Offers are unavailableYour network account is not active. View standing.

Each offer card shows the pay (with the bonus), the pickup and delivery areas, the distance, a priority badge and Accept offer / Decline offer; Expired when its time ran out. Tap the card for the details. Refresh offers reloads the list while online.

Availability and zones

PartWhat it does
Online switchYou are online (Offers arrive while you stay online.) or You are offline. Off until the checklist is done: Finish the checklist to go online.
Go online checklistFive rows, each Done or To do
ZonesTap the areas you work in. You only get offers with a pickup in these zones.
Checklist rowWhen it is To doButton
Account approvedNot approved or suspendedView standing
Documents validA document is expired or rejectedReview documents
Vehicle selectedNo active vehicleManage vehicles
Zone selectedNo zone picked(pick one below)
Location permission onLocation is offAllow location

Your vehicle is the one on your network application: Done shows its make, model and plate, and Vehicles lists it. You can't add or edit it in the app; contact support to change it.

While online the app shares your location (see Location and battery settings).

A new offer

A new offer fills the screen (NEW OFFER) with a sound and vibration. The ring counts down: every offer is time-limited, and the time left shows under NEW OFFER (for example 30 seconds left, or 4:05 left while there are minutes to go).

  • Your pay for this delivery, with the bonus included;
  • From and To areas (exact addresses after you accept), distance, packages, priority.
ControlWhat it does
Swipe to acceptSlide right to take it (an Accept offer button when reduce motion or a screen reader is on)
Decline offerOpens the decline sheet
Decide laterCloses it; the offer stays on the tab until it expires

When it closes you see OFFER CLOSED with Another driver got there first, This offer expired or You are at your order limit (finish an order first), and View my orders / Back to offers.

Offer details

The map, Distance, Pay, Bonus (None when there is none), priority and Packages, with Accept offer and Decline offer.

SheetFields and buttons
Accept this offer?Accept for $18.50 confirms; Cancel
Decline this offer?Quick reasons Too far, Pay too low, Not available, or Reason (optional); Confirm decline, or Keep offer

After acting, the screen says Offer accepted (Find it under Orders.), Offer declined, Another driver got there first or This offer expired.

Ratings and standing

StandingMeaning
Good standingKeep accepting and completing jobs on time
WarningRecent ratings are low; another drop may trigger a review
Under reviewSupport is reviewing your account; you may not get offers meanwhile
SuspendedYou can't go online or receive offers

It also shows your rating out of 5 and its trend, Acceptance rate, Completion rate and What customers say.

Good to know

  • Accepted offers appear under Orders and on Home; deliver them like any order.
  • Offer notifications can be turned on or off in Profile > Preferences.

Still stuck?

Ask your courier company: they can see your account. Or tell us what you were trying to do.

Contact us