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Network application

Every step of the independent driver application in the app (verify contact, personal details, licence, vehicle, ID and selfie, consent, payout, review) and the application statuses.

3 min readLast updated
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Independent drivers apply once before they can take network offers. After Create account, the app opens Your application and stays there until you are approved. Your answers are saved as you go. For the whole path from applying to the first offer, see Drive for the network and take offers.

At a glance

ScreenWhat it shows
Your applicationThe eight steps with Done or To do, and Start application / Continue application
A stepIts fields, Back, Save and exit and Continue
Application statusApplication in review, Changes requested, You are approved, Application not approved
Account statusAccount suspended

Sign out is at the bottom of the hub.

The steps

The steps are numbered like the checklist (Step 2 of 7); Review and submit is the Final step. Each step has Back (to the step before, or to the checklist once Verify contact is done), Save and exit (saves and returns to the checklist) and Continue. If a half-filled step cannot be saved, This step could not be saved asks whether to Stay or Leave anyway. While the keyboard is open only Continue shows, so the fields keep the room. The checklist refreshes from the server each time you return to it. A step's errors say what to fix, never just "Required".

1. Verify contact

Verify contact, step 1 of 7: Mobile phone Not verified with Send code, Email Verified, Continue and Save and exit
PartWhat to do
Mobile phoneEnter the Mobile number if needed and tap Send code, then type the 6-digit code. The badge turns from Not verified to Verified.
EmailTap Send code and type the code from the email

Continue waits until both are verified.

2. Personal details

FieldRequiredNotes
First name, Last nameYes
Date of birthYesYou must be 18 or older
Street address, CityYes
CountryYesThe country you live in
Postal code (ZIP code for the United States)YesChecked against the country's format, for example M5V 2T6 in Canada

3. Driver license

FieldRequiredNotes
License classYesThe classes offered follow your country
License numberYesAt least 5 letters or digits
Expiry dateYesAs printed; it can't be in the past
License front, License backYesPhotos of both sides

4. Vehicle

FieldRequired
Vehicle typeYes
License plate, Make, ModelYes
Insurance, RegistrationPhotos, each with its expiry date
Vehicle frontPhoto
Vehicle side (optional), Vehicle rear (optional), Cargo area (optional)Photos

5. ID and selfie

Upload a Photo ID and a Selfie (the selfie opens the front camera).

Tick I consent to a background check and I accept the driver terms (v…). The terms say you work as an independent contractor and are paid weekly.

7. Payout setup

Connect payout account opens a secure page to connect the bank account you are paid to. The badge shows Connected or Not connected.

8. Review and submit

Every step with Done or To do and what is still missing (Fix these first). Submit application sends it for review.

Document slots

Each photo slot shows its status: Not uploaded, In review, Approved or Rejected (with the reason). Insurance and registration ask for the expiry date first, like 2027-06-30. If the camera or photos are blocked, the app tells you to allow them in Settings.

Statuses

StatusMeaningWhat happens next
Draft (Your application)Not submitted yetFinish all steps, then submit
Application in reviewThe network team is checking itThe app says this usually takes a few minutes; you are notified of the decision
Changes requestedSomething must be replacedReplace the listed documents and tap Resubmit for review
You are approvedYou can driveTap Start driving, then go online
Application not approvedRejectedContact support with your registered email if you think it is a mistake (Call support)
Account suspendedNetwork access is stoppedCall support to find out why and how to restore it

Good to know

  • After approval, keep your documents valid in Profile > Documents; an expired licence, insurance or registration stops offers.
  • Your payout account can be changed later on Earnings > Payout account.

Still stuck?

Ask your courier company: they can see your account. Or tell us what you were trying to do.

Contact us