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Sign-in screens

Every field and button of the driver app's sign-in, Find my company ID, Accept invitation, Forgot password, Set a new password and Become a network driver screens, and the unlock screen.

5 min readLast updated 1 Nov 2026

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The first screens of the NemiRoute driver app: signing in, joining your company from an invitation, getting a new password, and signing up as an independent network driver. Company drivers get their sign-in details from their company; independent drivers create their own account. For the steps in order, see Install the app and sign in.

The driver app Sign in screen with the independent driver switch, Company ID, Email and Password — The Sign in screen

At a glance

Screen	Opens from	What it is for
Sign in	opening the app	Sign in as a company or independent driver
Find my company ID	Find my company ID	Get your Company ID by email
Accept invitation	the invitation email, or Have an invitation? Accept it	Set your password and join your company
Forgot password	Forgot password?	Get a 6-digit code and choose a new password
Set a new password	after signing in with a temporary password	Replace the temporary password
Become a network driver	Become a network driver	Create an independent account
Unlock	opening the app with fingerprint or face unlock on	Unlock without typing your password

Field	What to enter	Required	Notes
Company driver / Independent	who you drive for		Pick Independent if you signed up yourself
Company ID	your company's ID	Company drivers	It's in your invitation email
Email	your email	Yes
Password	your password	Yes
Remember my email	switch	No	Fills in the company ID and email next time

After you have signed in on this phone once, your company's name and logo show above the form while the Company ID is that company, whether or not Remember my email is on.

Button or link	What it does
Sign in	Signs you in. It stays at the bottom of the screen, above the keyboard. The keyboard's return key moves from Company ID to Email to Password, and on Password it signs you in.
Find my company ID	Opens a sheet: enter Your email, tap Email my company ID. If it belongs to a company driver, the ID is emailed. Done closes.
Forgot password?	Opens Forgot password
Have an invitation? Accept it	Opens Accept invitation (shown with Company driver selected)
Become a network driver	Opens the sign-up form (shown with Independent selected)
Dispatcher? Sign in here	Switches the form to staff sign-in: Email and Password, no company ID. Driver? Sign in here switches back. See Dispatch from your phone
Privacy policy, Driver terms	Open the documents

Message	What to do
Could not sign in	Check the email and password, or tap Reset your password
This is an independent driver account. Sign in without a company ID.	Tap Sign in as independent driver
This is a company driver account. Enter your company ID.	Tap Enter company ID
No connection	Signing in needs the internet. Try again with signal.
Account suspended	Contact your dispatcher or support
No driver account for this company any more. Ask your company.	Your company removed you as a driver or ended your app access. Ask your company.
Update required	Your app is too old (see below)

Accept invitation

Opened from the invitation email, the Invitation code is already filled in.

Field	What to enter	Required
Invitation code	the code from the email or invitation page	Yes
Password	a new password	Yes
Confirm password	the same again	Yes

Join and sign in sets the password and signs you in. Invitation not valid means the link is old or was used; ask your dispatcher for a new one.

Passwords

A bar under the password shows how strong it is: Too short, Weak, Fair, Good or Strong, with a tip such as "Try upper and lower case, a number". A password must have at least 8 characters and rate at least Fair, which takes two of these: upper and lower case letters, a number, a symbol, 12 characters or more.

Forgot password

Forgot password: enter Company ID (optional) and Email, tap Send code. The screen moves on at once; the email follows within a minute (check spam). The app says the same thing whichever email you type, so no code arriving can mean the email has no active driver account: your company removed you, or the Company ID you entered isn't a company you drive for. Leave Company ID empty if you're not sure.
Enter code: type the 6 digits in Verification code and tap Verify. The hint counts the attempts left; after 5 wrong codes you see Too many attempts and need a new code. Resend code works again after 2 minutes (it shows the countdown).
New password: choose a password you have not used before, confirm it and tap Update password. Then sign in.

Reset link expired means you waited too long; start from Forgot password again.

Set a new password

If your company gave you a temporary password, the app shows Set a new password (You must change your temporary password before continuing.): enter the Current password, the new one twice, and tap Save password. Sign out leaves without changing it.

Become a network driver

Field	Required
First name, Last name	Yes
Email	Yes
Mobile phone	Yes
Password (and Confirm password)	Yes

Create account creates it and opens Your application (see The network application). Already have an account? Sign in goes back.

Unlock with fingerprint or face

When Unlock with fingerprint or face (Unlock with Face ID / Unlock with Touch ID on an iPhone) is on (in Profile > Preferences), the app locks when you open it and after 2 minutes away. Tap Unlock, or Use password instead to sign in with your password.

Update required

A full-screen Update required message means this version is no longer supported. Tap Open store, update the app, then tap I have updated, check again.

Good to know

Signing out does not end your shift.
If you drive for more than one company, or for a company and the network, the workspace name at the top right of the tabs, next to the bell, opens Switch workspace.

Still stuck?

Ask your courier company: they can see your account. Or tell us what you were trying to do.