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Orders tab

The driver app's Orders tab: the counters, search and barcode lookup, Load at the depot, Scan to pick up, the Active / Completed / Cancelled lists, the day's route map and Reported problems.

3 min readLast updated 26 Oct 2026

On this page

The Orders tab lists every order you have today: the ones in progress, the ones waiting for you to accept, and the finished and cancelled ones. It is also where you load the van at a depot and see the problems you reported. Pull down to refresh.

The Orders tab with its counters, search, tabs and order cards — The Orders tab

At a glance

Area	What it shows or does
Counters	In progress, To accept, Cash in hand
Search	Search orders and the barcode button
Load at the depot (3)	Load depot pickups with one sign-off
Scan to pick up (2)	Scan the packages of your other pickups
Active / Completed / Cancelled	The three lists
Map / List button (next to the scan button)	Switches the active orders between cards and the day's route
Reported problems	Every problem you reported

When you are on a break, a banner at the top says orders are paused, with End break.

Counters

Counter	Meaning
In progress	Orders you accepted and haven't finished. When your company limits active orders it shows 2 of 5.
To accept	Orders assigned to you, waiting for Accept order
Cash in hand	Cash on delivery you collected and have not handed in yet. Only shown when there is some.

Search and barcode

Type an order number, customer, address or package barcode in Search orders. The square scan button opens the camera: scan a package label and, when it matches one order, that order opens. No matching orders means nothing matched; try another number or scan again.

Load at the depot

Shown when orders are collected from a depot. Load at the depot (3) opens the load screen:

Tap Scan packages and scan each label as it goes on the van (OR-1042: package scanned), or tick the orders. When your company requires scanning, the text says Scan every package label as it goes on the van.; the counter shows 5 of 8 packages scanned.
Sign in Signature (or Signature (required)) and type Your name.
Add a Photo of the load when asked.
Tap Confirm load (3).

A line above the button says what is still missing, for example Scan every package: OR-1042 or Sign for the load. Nothing to load means no depot pickup is waiting.

Scan to pick up

For pickups that are not at a depot, Scan to pick up (2) opens the scanner. Each scan that matches ticks a package of its order (OR-1042: 1 of 2 packages). A code that doesn't belong to your pickups says so. Tap Done scanning to close.

The lists

List	Shows
Active	Orders in progress first, then orders waiting to be accepted
Completed	Delivered and failed orders
Cancelled	Cancelled orders

Each card shows the status, badges (High priority, Urgent, Network order, COD $45.00), the pickup and delivery, the order number and customer, and the next-step button. When the button is greyed out, the line under it says why:

Line	Meaning
You already have 3 of 3 active orders. Finish one to accept this.	You reached your company's limit
Waiting to sync your last action. It will unlock when you are back online.	A step was saved offline
No action available right now. Pull down to refresh.	Nothing to do on this order at the moment

Empty lists say No active orders, No completed orders or No cancelled orders.

Map view

With active orders, Map shows the day's remaining stops on a map, and Stops in order lists them in driving order (1. Pick up OR-1042, 2. Deliver OR-1042…). Tap a stop or a pin to open its order. The List button goes back to the cards.

Order statuses

Status	Meaning
Assigned	Given to you, waiting for you to accept
Accepted	Accepted, not started
Heading to pickup	On the way to the pickup
At pickup	You arrived at the pickup
Picked up	Collected
In transit	On the way to the delivery
At delivery	You arrived at the delivery
Delivered	Done
Failed	The attempt failed
Cancelled	Cancelled

Reported problems

Reported problems at the bottom lists every problem you reported, with its status Open, In review or Resolved. No problems reported when there are none. See Report a failed delivery.

Still stuck?

Ask your courier company: they can see your account. Or tell us what you were trying to do.